Chat history and contact timeline is saved to your Conversations Inbox so you can refer to each leads journey and history with your business.Chatbots personalize conversations by pulling information about each contact.Send targeted welcome messages to connect with engaged site visitors, helping you increase your chances of conversion.HubSpot’s Free Live Chat Software helps you easily create a customized, on-brand chatbot so you can connect with your website visitors and start talking in real-time. So, which web chat app should you choose? Take your pick from some of the best chat tools. Give customer service reps the ability to respond to questions and resolve their challenges quickly.Allow salespeople to engage with prospects directly and in real-time.Help marketers nurture leads and obtain information about your audience and their behaviors to more effectively tailor content and campaigns to them.Web chat tools - both live chat and chatbots - have the power to: Bots can interpret the needs of a visitor and point them in the direction of the solution as well as answer FAQs and provide basic support (e.g. A chatbot helps you manage real-time interactions on your website without the need for a rep to work with the customer. Web chat can also include the use of a chatbot. Live chat entails human-to-human interaction - meaning, a human (such as a sales or service rep) speaks with the visitor who's reaching out via live chat software. Under the web chat umbrella are live chat and chatbots. It helps you answer questions, support challenges that arise, resolve issues, or direct users to the specific solutions they need.įor instance, the chat conversation may guide a visitor to a blog post, a sales rep's contact information (or their calendar so they can set up a meeting), a knowledge base article, a social media post, or a how-to video. Web chat is a communication tool on your website that allows you to talk to your visitors, leads, and customers in real-time.
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